Answers to your Questions

SHOPPING INFORMATION

What Shipping Methods Are Available?

We offer 1 flat rate shipping option:

  • Standard FREE 5-7 Day Shipping
Do You Ship Internationally?

Yes,We can ship our product to all of world.Except in USA,we have warehouse on UK.DE.CA,We can ship them from the warehouse close your local market.

When will my items ship?

Allow for 24-48 business hours for your items to ship. If for some reason

some items cannot be shipped or will take longer we will notify you and issue a refund.

What does FREE shipping mean?

We offer a standard FREE 5-7 day shipping rate to residents on the continental U.S. This means that once you package ships allow for 5-7 business days to receive your package. Your package may take up to 3 business days to ship, but usually ships much, much faster.

ACCOUNT AND PAYMENT INFORMATION

What Payment Methods Are Accepted?
    Now we accept Paypal and credit card

 

How do I change my password?

Login to your account and click on the change password link just below your account information. Be sure to choose a strong password that is at least 8 characters.

What if I forgot my password?

If you can’t remember your password go to the login page and click the “forgot password” link under the login form. Enter you’re email and we’ll reset your password and send it to your registered email.

Why do you save my credit card and is my information safe?

We store your card to make the checkout process convenient and quick .

You can remove your card at anytime. We use a payment gateway to store your information which meets the most stringent saftey requirements known and is fully “PCI Compliant”. PCI Compliance is the standard the credit card industry has established for the safety of your information.

You also have the option of checking out with PayPal and we will only save the information we need to ship your package to you.

 If you’re concerned about how we’ll use your information please see or Privacy Policy

Do you share my information with anyone?

No, we will not share any of your information with anyone without your explicit permission

ORDERS AND RETURNS

Do I need an account to place an order?

Yes. You have to register a account for place an order.but it is easy to create a account by safe.

How will I know when my package has shipped?

We will notify you when your package has been prepared for our shipper and send you a tracking number and shipment notification by email. You can also login and check the status of your order at anytime.

What does it mean if an item says it’s “Cancelled”?

If an item says it has been cancelled that means we were unable to fulfill that item in your order.

The are many possible reasons, but most likely the item went out of stock while you were ordering.

We will issue you a full refund for any item that is cancelled.

How can I have a product warranty?

If you buy from other retailer,You have to register product warranty at first.You can click

here to register.After you purchase our product,Pls make a register on matthem.com,then we can offer the warranty within the promise time.

What is the 30 day money back guarantee?

We want you to feel confident that purchasing from matthem.com is the right choice.

To do this we’re offering a 30 day money back guarantee so you can rest assured you’re getting the finest bedding products available.

We’re so confident you’ll be happy with the products we provide we’ll let you return any product, for any reason, within 30 days of the purchase date on your receipt and the shipping is on us.

How Do I Track My Order?

After your items shiped we will email you a tracking number. You can also login at anytime after items have shipped to track your package.

How Can I Cancel Or Change My Order?

No, orders are packaged and prepared for shipment minutes after the order has been submitted.

Once an item is prepared for shipment (i.e.status is “waiting shipment”) there is no way for us to stop it from shipping to you.

Once you receive the item you may return it for a full refund or exchange for another item (If the item is not the same price we may have to refund additional funds or charge additional funds depending).

How do I make a claim on your 30 day money back guarantee?

Please go to our support page and select “Return” for the subject and explain what you are returning.

Our customer service rep will direct you on how to ship the product back.

How do I make a claim on a product warranty?

If it’s the retailer warranty you will need to contact the retailer directly,but if you’re taking advantage of our 30 day money back guarantee then please see above: “How do I make a claim on your 30 day money back guarantee”.

POMOTIONS,DEALS AND GIVEAWAYS

How do I use a PROMO code?

To use a PROMO code add items to your shopping cart and proceed to the checkout page. Below your order summary there will be a field where you can enter your PROMO code and press “Apply”. If your PROMO code is valid you will see a message indicating your discount and your totals will be adjusted.