Return Policy

Please read carefully the Return Policy Before Make a Claim.

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we will require the order number of your purchase. Please do not send your purchase back to the manufacturer

Returns Steps

1. Take a Picture of the Damage.

Don’t waste time and money on shipping, simply take a photo of your warranty issue and attach it to the form below.

2. Fill out the warranty form with picture

The form below will let us know where you got your product and what we can do to help you.

3. Send the form and we will get back to you.

Once we receive your claim we will process it immediately. Warranties may take up to 30 days to file.

We stand behind the quality of our products and want to make sure you are satisfied with your purchase. We only refund purchases made from our website and warranties require a proof of purchase. Purchases made outside of the matthem.com website must adhere to the refund policy of the distributor. Matthem’s product warranties last two years unless noted otherwise.

PLEASE WRITE THE RETURN CLAIM FORM

Full Name (required)

Your Email (required)

You want return or replacement (required)
ReturnReplacement

Product (required)

Store/website product was purchased at (required)

Order ID (required)

Purchase date (or closest estimate)

Attach a photo showing the damaged product (required)

Description of damage and how it happened

Address