Please read carefully the Warranty Policy Before Make a Claim.
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we will require the order number of your purchase. Please do not send your purchase back to the manufacturer without order number.
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
● Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
● Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.Unauthorized reselling of Allwa products is strictly prohibited.
FAQ of Warranty
- Purchases from unauthorized resellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over 18 months ago (unless otherwise stated)
- Non quality-related issues (after 30 days of purchase)
- Free products
It begins the day you place your order.
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at email@example.com
- An Amazon order number or eBay username for a purchase made through Official store
- A dated sales receipt from an authorized Matthem Reseller that shows a description of the product along with its price
- If you made your purchase through official Store, we may be able to locate your order using your email address, name or shipping address.
- If you made your purchase through an authorized Matthem Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
- If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
Our major authorized Retailers and Resellers are Amazon.com LLC. For more information, please contact us at firstname.lastname@example.org